If you have an unfamiliar charge on your card statement from billinfo.me with a reference to eDreams please contact us. We answer nearly every call within 60 seconds.
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Why was I charged? Some common reasons
You forgot a booking:
It’s easy to forget a purchase you’ve made, so please double-check your flight or hotel bookings in your
'My Trips' section.
A friend or family member used your card:
Double-check if a friend or family member made a booking with your
card.
You subscribed to Prime:
While booking your flight or hotel, you chose to join our Prime Membership program and enjoyed the Prime
discount on your first booking. Prime offers exclusive member-only discounts on all flights,
accommodations, and car rentals, and includes priority customer service. After the free trial
period, customers are charged for a yearly membership. Please check your email inbox. If you’ve
subscribed to Prime, you’ll have a confirmation from eDreams.
If you don't recognize a charge on your account, we are committed to helping you resolve your question as quickly as possible.
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